Discovery
Step 01: Align goals, define the product scope, and create a shared roadmap before engineering begins.
Support & maintenance
Senior support for your apps—at a price that makes sense.
Softrious provides ongoing support and maintenance for web and mobile apps, custom software, and AI systems—including software we didn’t build. Forward Deployed Engineers stay close to your team and users, so issues are understood in context, fixed quickly, and turned into lasting improvements.
What’s included
What’s included in Support & Maintenance?
Low-cost, ongoing support and maintenance for your websites, mobile apps, and software—led by Forward Deployed Engineers who know your product and work alongside your team.
- Forward Deployed Engineers
- Engineers embedded with your team who know your product, your users, and your systems—so support starts with context, not a ticket queue.
- AI-assisted maintenance
- Claude Code, Cursor, and automated AI testing make fixes, upgrades, and regression checks several times faster—so your plan covers more.
- Low, fixed monthly plans
- Predictable monthly pricing sized to your app, with no long lock-in—so senior support is affordable for startups and small teams.
- Website & mobile app care
- Fixes, OS and SDK upgrades, and store releases for Flutter, React Native, Swift, and Kotlin apps and the websites behind them.
- Monitoring & incident response
- Health checks, alerting, and agreed response times, with clear communication from first report to root-cause fix.
- Updates & security patches
- Framework, dependency, OS, and app-store updates applied on a planned schedule, with security fixes prioritised.
- AI system care
- Ongoing evaluation, prompt and retrieval tuning, cost monitoring, and guardrail reviews so AI features stay accurate and safe.
- Performance & reliability
- Profiling, optimisation, and infrastructure tuning as usage and data grow.
- Continuous improvement
- A steady stream of enhancements and small features, prioritised with you from real usage and feedback.
Who it’s for
Who is this service for?
Softrious works with startups and growing businesses. This service is a good fit for:
- Teams that launched a website or mobile app and need it kept healthy at a low cost
- Startups that want senior engineers on call without a full-time hire
- Businesses running AI agents or chatbots that need ongoing tuning and oversight
- Companies inheriting software from another vendor or a departed team
Where we focus
- Context, not tickets
- Forward Deployed Engineers work alongside your people, so problems are understood where they happen.
- Low, predictable cost
- Fixed monthly plans cost a fraction of a full-time hire, and you can scale hours up or down as you need.
- Planned, not reactive
- Regular update cycles, health reviews, and a visible backlog prevent small issues becoming outages.
- Always documented
- Every fix and change is recorded in release notes, so knowledge stays with your business.
Process
How the work is delivered.
Every engagement moves through discovery, design, and engineering with clear milestones and visible progress.
Design
Step 02: Create a polished interface system, validate flows, and define the experience before code.
Engineering
Step 03: Build with clear milestones, visible progress, and maintainable code from day one.
AI-accelerated delivery
Shorter timelines, engineers still in charge.
AI now writes, reviews, and tests much of the routine code, so custom software ships sooner and maintenance costs less. Our engineers stay in charge of every decision, review, and release.
Typical project timelines
Weeks from kick-off to launch
- Traditional
- AI-assisted
Marketing website
Design, build, CMS, and launch
8 wks3 wks−63%Cross-platform MVP app
React Native or Flutter, iOS + Android
16 wks6 wks−63%Custom web platform
Accounts, dashboards, integrations
24 wks9 wks−63%Native iOS + Android apps
Swift and Kotlin, two codebases
28 wks11 wks−61%
View as table
| Project | Traditional | AI-assisted | Time saved |
|---|---|---|---|
| Marketing website | 8 wks | 3 wks | 63% |
| Cross-platform MVP app | 16 wks | 6 wks | 63% |
| Custom web platform | 24 wks | 9 wks | 63% |
| Native iOS + Android apps | 28 wks | 11 wks | 61% |
Where the time goes
Cross-platform MVP app · 16 weeks → 6 weeks
- Traditional
- AI-assisted
Traditional
AI-assisted
10 weeks saved
- DiscoveryAI summarises research and drafts specs
- DesignStitch turns flows into first UI drafts
- BuildCursor, Claude Code, and Antigravity
- TestingAI-written tests run on every change
- LaunchAutomated release checklists
View as table
| Phase | Traditional | AI-assisted | How AI helps |
|---|---|---|---|
| Discovery | 2 wks | 0.75 wks | AI summarises research and drafts specs |
| Design | 3 wks | 1 wks | Stitch turns flows into first UI drafts |
| Build | 8 wks | 3 wks | Cursor, Claude Code, and Antigravity |
| Testing | 2 wks | 0.75 wks | AI-written tests run on every change |
| Launch | 1 wks | 0.5 wks | Automated release checklists |
The AI tools in our workflow
We pick the right tool for each stage—and every AI-generated change is read, tested, and approved by an engineer before it ships.
- Build
Cursor
AI code editor
Our day-to-day editor: codebase-aware completions, multi-file edits, and fast refactors across web and mobile projects.
- Build & test
Claude Code
Agentic coding by Anthropic
Plans and carries out larger changes from the terminal—features, migrations, upgrades, and the tests that cover them.
- Build & verify
Google Antigravity
Agent-first development platform
Runs coding agents across the editor, terminal, and browser to build features and check them in a real browser.
- Design
Google Stitch
AI UI design
Generates first UI drafts from flows and prompts, which our designers refine in Figma into a polished design system.
Automated testing with AI
Testing used to be the slowest, most skipped step. Now AI writes and maintains the tests alongside the code, so every change is checked automatically—before a release and long after launch.
- Write code
- AI drafts tests
- CI runs suites
- Visual checks
- Engineer approves
- Release
Every PR
Full suite runs
Web + mobile
End-to-end flows
100%
Releases reviewed
Tests written with the code
AI agents draft unit and integration tests for every feature, and engineers review them like any other code.
End-to-end user journeys
Sign-up, checkout, and booking flows run automatically on web (Playwright) and mobile (Maestro).
Visual regression checks
Screens are compared on each change, so layout and style breaks are caught before users see them.
Runs on every change
The full suite runs in CI on every pull request and before every app-store or web release.
Self-updating test suites
When the UI changes on purpose, AI updates affected tests and flags them for review—no stale suites.
Human sign-off
AI speeds testing up; an engineer still owns the result and approves every release.
Support & maintenance · FDEs
More done every month—for a low, fixed price.
AI multiplies what one Forward Deployed Engineer can do. You get senior, embedded support for your website and apps at a fraction of a full-time hire.
- A dedicated Forward Deployed Engineer who knows your product
- AI-assisted triage, fixes, and upgrades—so more gets done each month
- Automated tests on every release to prevent regressions
- Low, fixed monthly plans; scale up or down any month
Support & maintenance, sped up
The same work your FDE does each month, with and without AI
- Traditional
- AI-assisted
Typical bug-fix turnaround
6×faster
48 h8 hAI traces the cause; your FDE fixes and ships it
Regression testing per release
32×faster
16 h0.5 hAutomated suites replace manual click-through
OS & framework upgrade
5×faster
5 d1 dAgents handle the bulk of the migration
View as table
| Task | Traditional | AI-assisted |
|---|---|---|
| Typical bug-fix turnaround | 48 hours | 8 hours |
| Regression testing per release | 16 hours | 0.5 hours |
| OS & framework upgrade | 5 days | 1 days |
Indicative ranges from our planning model, not client results. Every project’s timeline is confirmed in discovery.
Explore support & maintenanceFAQs
Support & Maintenance: common questions
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Can you support software you didn’t build?
Yes. We start with a technical review of the codebase, infrastructure, and documentation, agree on priorities, and then take over support and maintenance with a Forward Deployed Engineer who gets to know the system and your team.
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What does a Forward Deployed Engineer do in support?
A Forward Deployed Engineer works directly with your team and users rather than from a distant ticket queue. They triage and fix issues with full context, keep the system updated, spot recurring problems, and turn them into improvements.
033 of 5
Do you maintain AI agents and chatbots after launch?
Yes. AI systems need ongoing care: evaluating answers against real examples, tuning prompts and retrieval, watching costs, and reviewing guardrails. This is part of our support for any AI feature we run.
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How much does support and maintenance cost?
Support runs on low, fixed monthly plans sized to your product—how many apps, how critical they are, and the hours of FDE time you need. It typically costs far less than hiring a full-time engineer, and you can scale up or down month to month. Book a call for a quote.
055 of 5
How are response times agreed?
Response times, coverage hours, and priorities are agreed with you up front based on how critical the system is, and written into the support plan.
Next: What does a Forward Deployed Engineer do in support?
Yes. We start with a technical review of the codebase, infrastructure, and documentation, agree on priorities, and then take over support and maintenance with a Forward Deployed Engineer who gets to know the system and your team.
A Forward Deployed Engineer works directly with your team and users rather than from a distant ticket queue. They triage and fix issues with full context, keep the system updated, spot recurring problems, and turn them into improvements.
Yes. AI systems need ongoing care: evaluating answers against real examples, tuning prompts and retrieval, watching costs, and reviewing guardrails. This is part of our support for any AI feature we run.
Support runs on low, fixed monthly plans sized to your product—how many apps, how critical they are, and the hours of FDE time you need. It typically costs far less than hiring a full-time engineer, and you can scale up or down month to month. Book a call for a quote.
Response times, coverage hours, and priorities are agreed with you up front based on how critical the system is, and written into the support plan.
Let’s talk
Ready to discuss your project?
Tell us about your goals, timeline, and product ambitions. We’ll help you shape the right next step.
What happens next
- 1Tell us what you needA few sentences about the product, the problem, or the team you want.
- 2A short intro callWe talk through the work, the timeline, and who should be involved.
- 3A clear plan and proposalScope, team, and cost in writing—so you can decide with confidence.